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Hello all!
I apologize that I am going to write this. I have been trying to resolve this issue for almost 2 full days, and I feel like a monkey in front of a typewriter.
Here is the database setup that a standard set up gave me:
Any other programs used: No (I have no idea what PuTTy is, or any other program that has been recommended to other users with a similar issue).
That being said, this is my request:
1) I would like to be able to import emails and receive emails to EspoCRM.
Here is the steps I took:
> Basic Install bitnami/EspoCRM
> Custom email set up (not gmail) - our webhost is godaddy
> Run application
> Set up admin with admin email address - I am the only user, so the admin email and the Personal email will be the same
> Set up Personal Email; test email connection is good; send test email is also good.
Results:
> Can send an email from EspoCRM and have it received by outside email server (gmail, etc) - SUCCESS!
> When that email is replied to by outside server, email goes to webhost (godaddy, and then forwards to AppleMail), but does NOT go to EspoCRM - BUMMER!
What I have tried to resolve the issue:
> I read this information: https://www.espocrm.com/documentatio...etup-a-crontab
> QUESTION: in one of the tutorials
THANK YOU FOR YOUR HELP!
After trying to resolve this for hours without any luck, I hope someone can help me so that no one else has to fumble through this themselves.
Please know that I am a complete novice, and do not have a grasp of even mid-level database management. You will have to tell me precisely how and where to access files. I appreciate your help!
THANKS!!
Andrew
I apologize that I am going to write this. I have been trying to resolve this issue for almost 2 full days, and I feel like a monkey in front of a typewriter.
Here is the database setup that a standard set up gave me:
- ESPOCRM VERSION: 5.3.6 Rev.0
- Server: Localhost via UNIX socket
- Server type: MySQL
- Server connection: SSL is not being used
- Server version: 5.7.23 - MySQL Community Server (GPL)
- PHP version: 7.0.31
Any other programs used: No (I have no idea what PuTTy is, or any other program that has been recommended to other users with a similar issue).
That being said, this is my request:
1) I would like to be able to import emails and receive emails to EspoCRM.
Here is the steps I took:
> Basic Install bitnami/EspoCRM
> Custom email set up (not gmail) - our webhost is godaddy
> Run application
> Set up admin with admin email address - I am the only user, so the admin email and the Personal email will be the same
> Set up Personal Email; test email connection is good; send test email is also good.
Results:
> Can send an email from EspoCRM and have it received by outside email server (gmail, etc) - SUCCESS!
> When that email is replied to by outside server, email goes to webhost (godaddy, and then forwards to AppleMail), but does NOT go to EspoCRM - BUMMER!
What I have tried to resolve the issue:
> I read this information: https://www.espocrm.com/documentatio...etup-a-crontab
- I understand Step 1 and Step 2
- I do not understand Step 3
- QUESTION: Is 'terminal' the Terminal application on a Mac?
- I opened Terminal, and entered the code in Step 3 and got this response: must be privileged to use -u
- Great question from Abby8002, great help from alasdaircr
- QUESTION: How do I access cPanel when I only can access phpMyAdmin as the root administrator?
- QUESTION: Where do I find cron jobs?
- QUESTION: What is PuTTy? And do I need it?
- Having similar issue as RobertGrover
- Was able to find the file cron.php
- Which led to this from Tanya: https://forum.espocrm.com/forum/inst...etching-issues
- Which led to this from yurikuzn: https://forum.espocrm.com/forum/inst...group-accounts
- QUESTION: Will somone be kind enough to walk me through activating php-extension mailparse (if that is my issue).
> QUESTION: in one of the tutorials
THANK YOU FOR YOUR HELP!
After trying to resolve this for hours without any luck, I hope someone can help me so that no one else has to fumble through this themselves.
Please know that I am a complete novice, and do not have a grasp of even mid-level database management. You will have to tell me precisely how and where to access files. I appreciate your help!
THANKS!!
Andrew