Reminder field not visible for custom Appointment entity

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  • 5k18a
    Junior Member
    • Jul 2025
    • 17

    #1

    Reminder field not visible for custom Appointment entity

    I’m creating a new custom entity based on Appointment. There is already a reminder field (type: JSON array), the entity is included it in the detail view layout. However, the option to add a reminder in the calendar does not appear.

    I’m not sure if this issue is a limitation for custom entities, or if I’ve missed an additional configuration step required to enable reminders for appointments.

    Has anyone encountered this issue or knows what needs to be done to make the reminder field work properly for a custom appointment entity?

  • emillod
    Active Community Member
    • Apr 2017
    • 1468

    #2
    Hello / Cześć
    please fill date start and date end fields, reminder field will show up.

    Comment

    • 5k18a
      Junior Member
      • Jul 2025
      • 17

      #3
      Cześć
      Yes I know that it should work that way but it don't. The start and end dates are filled in and there is no reminder button visible. Also I'm unable to show the event in the calendar in spite that it is set in the settings > general > Activities field, and in the calendar settings "what to display".... ughhh - the whole goal to duplicate Tasks is to be able to work with Google Integration extension, because the native tasks don't work with it (start and end date is not mandatory).

      Comment

      • 5k18a
        Junior Member
        • Jul 2025
        • 17

        #4
        I will upload a screnshoot

        Comment

        • 5k18a
          Junior Member
          • Jul 2025
          • 17

          #5
          Ok, I can see there is an issue with the relation between the calendar and the new entity.
          When I add a new entity entry directly through the calendar, it appears there correctly and I can add a reminder.
          However, if I create the appointment via the entity link in the main menu, it does not show up in the calendar and I cannot add a reminder.
          In both cases, the new entry is showing up in the Google Calendar via the Google Integration extension.

          Comment

          • yuri
            EspoCRM product developer
            • Mar 2014
            • 9248

            #6
            Reminder is possible only if assignee is selected, and the assignee is the current user.

            If assignee is another user, then the default user's reminder is applied, as documented.
            If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

            Comment

            • 5k18a
              Junior Member
              • Jul 2025
              • 17

              #7
              And now it is clear to me - thank you! Is there a way to automatically assign users, as with native tasks?

              Ok I found that the assigned user has to be set as required. Thanks again!
              Last edited by 5k18a; Today, 02:40 PM.

              Comment

              • yuri
                EspoCRM product developer
                • Mar 2014
                • 9248

                #8
                If you make the assigned user field required, it will be automatically prefilled with the own user. IIRC.
                If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

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