for Meetings and Calls part, User can not recevie the systen reminder email

[Tina]

for Meetings and Calls part, User can not recevie the systen reminder email, but she can recevie the reminder pop, what may it cause?
and the send invitations botton works. i can recevie the invitations email.
Thank you in advance

[lazovic]

Hi Tina,

Check your instance logs: https://docs.espocrm.com/administrat...ng/#check-logs.

Most likely, you will find the reason for the unsuccessful sending of the email notification there.

[Tina]

Hi Tina,

Check your instance logs: https://docs.espocrm.com/administrat...ng/#check-logs.

Most likely, you will find the reason for the unsuccessful sending of the email notification there.

/data/logs/ shows this,
[2025-07-10 09:30:40] ERROR: EmailAccount 68525c5fb517e97aa, could not select folder 'IT - margunas.lt'; [0] cannot change folder, maybe it does not exist
[2025-07-10 09:45:05] ERROR: EmailAccount 685272127fcc6bd28, could not select folder '&jYpTVw-Ms. Phoung'; [0] cannot change folder, maybe it does not exist
[2025-07-10 09:45:44] ERROR: EmailAccount 685272127fcc6bd28, could not select folder '&jYpTVw-Ms. Phoung'; [0] cannot change folder, maybe it does not exist
[2025-07-10 10:00:25] ERROR: EmailAccount 68525c5fb517e97aa, could not select folder 'IT - margunas.lt'; [0] cannot change folder, maybe it does not exist

this email is Tina email, i tested, the conection is OK