for Meetings and Calls part, User can not recevie the systen reminder email

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  • Tina
    Junior Member
    • Jul 2025
    • 3

    #1

    for Meetings and Calls part, User can not recevie the systen reminder email

    for Meetings and Calls part, User can not recevie the systen reminder email, but she can recevie the reminder pop, what may it cause?
    and the send invitations botton works. i can recevie the invitations email.
    Thank you in advance
  • lazovic
    Super Moderator
    • Jan 2022
    • 1090

    #2
    Hi Tina,

    Check your instance logs: https://docs.espocrm.com/administrat...ng/#check-logs.

    Most likely, you will find the reason for the unsuccessful sending of the email notification there.

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    • Tina
      Junior Member
      • Jul 2025
      • 3

      #3
      Originally posted by lazovic
      Hi Tina,

      Check your instance logs: https://docs.espocrm.com/administrat...ng/#check-logs.

      Most likely, you will find the reason for the unsuccessful sending of the email notification there.
      /data/logs/ shows this,
      [2025-07-10 09:30:40] ERROR: EmailAccount 68525c5fb517e97aa, could not select folder 'IT - margunas.lt'; [0] cannot change folder, maybe it does not exist
      [2025-07-10 09:45:05] ERROR: EmailAccount 685272127fcc6bd28, could not select folder '&jYpTVw-Ms. Phoung'; [0] cannot change folder, maybe it does not exist
      [2025-07-10 09:45:44] ERROR: EmailAccount 685272127fcc6bd28, could not select folder '&jYpTVw-Ms. Phoung'; [0] cannot change folder, maybe it does not exist
      [2025-07-10 10:00:25] ERROR: EmailAccount 68525c5fb517e97aa, could not select folder 'IT - margunas.lt'; [0] cannot change folder, maybe it does not exist​

      this email is Tina email, i tested, the conection is OK

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