Struggle with Email From Name

[Ashif Malayil]

Hi,

I have a workflow to send an email from the assigned user's email, which is configured as their personal account. However, when the email appears in the CRM email section, it shows the "From" address as the assigned user's email, but in Thunderbird, it shows the "From" address as the outbound email. What could be the issue?

[lazovic]

Hi Ashif Malayil,

Can you please show what the action for sending an email looks like in your workflow? Personal information can be blurred out; the main thing is that it is more or less clear what is indicated in the fields.

[Ashif Malayil]

Hi lazovic,

This is the formula i am executing in workflow to trigger emails.

$from = assignedUser.emailAddress;

// Convert cMultipleEmails string to array
$emails = string\split(cMultipleEmails, '\n');

// Check if emails array is not empty
if (!array\length($emails)) {
exit;
};

// Iterate over the email addresses
$index = 0;
while ($index < array\length($emails)) {
$currentEmail = array\at($emails, $index);

// Generate the PDF attachment
$attachmentId = ext\pdf\generate(
'Account',
entity\attribute('id'),
'123456789',
'tTest.pdf'
);

// Check if email and attachment are valid
if ($currentEmail && $attachmentId) {
// Create email record
$emailId = record\create(
'Email',
'from', $from,
'to', $currentEmail,
'subject', '',
'body', '',
'isHtml', true,
'attachmentsIds', list($attachmentId),
'parentId', entity\attribute('id'),
'parentType', 'Account',
'status', 'Draft'
);
// Apply the email template
ext\email\applyTemplate($emailId, '123456789');
// Send the email
ext\email\send($emailId);
};

$index = $index + 1;
};