Tweet
Hey guys, one of the installation uses this logic:
RingCentral (redirect)->Twilio<->EspoCRM voip extension.
It works fine but painful to add/remove users, also, each user has 2 phone numbers, and we have to store 3 recordings (one in RC, one in Twilio, one in Espo)
Why RingCentral:
Queue - allows to have many people waiting (press one for sales, press two for support)
Call transfer - allows to transfer a call
Press one to answer - allows to setup a keypad number so when user picks up the phone (company employee), to press 1, meaning it's not voicemail, only then connects with a customer;
I was thinking to do the following:
FreePBX->EspoCRM voip extension asterisk, I am 50% through setting up FreePBX but just now realizing, if I will make this work, SMS won't work, and we use SMS/MMS a lot
Am I right that I can't achieve this on asterisk/FreePBX?
TLDR;
"Dude, what do you want to achieve?"
1. To have queue (press one for sales, press two for support)
2. To have call transfers (this implies to have user extensions, example of transfer ##123)
3. To have press one to answer (to make sure it's not a voicemail, in the US, 99% of the phone numbers have voicemail enabled by default)
4. To have a handheld app to use phone system (like VoIP app, not required since we can redirect to user's cell phone, but good to have)
5. To be able to send/receive SMS/MMS using same phone number that users use to make/receive calls
My brain heat up 😃, but no solution yet, if anyone can help, I appreciate that help, thank you!
RingCentral (redirect)->Twilio<->EspoCRM voip extension.
It works fine but painful to add/remove users, also, each user has 2 phone numbers, and we have to store 3 recordings (one in RC, one in Twilio, one in Espo)
Why RingCentral:
Queue - allows to have many people waiting (press one for sales, press two for support)
Call transfer - allows to transfer a call
Press one to answer - allows to setup a keypad number so when user picks up the phone (company employee), to press 1, meaning it's not voicemail, only then connects with a customer;
I was thinking to do the following:
FreePBX->EspoCRM voip extension asterisk, I am 50% through setting up FreePBX but just now realizing, if I will make this work, SMS won't work, and we use SMS/MMS a lot
Am I right that I can't achieve this on asterisk/FreePBX?
TLDR;
"Dude, what do you want to achieve?"
1. To have queue (press one for sales, press two for support)
2. To have call transfers (this implies to have user extensions, example of transfer ##123)
3. To have press one to answer (to make sure it's not a voicemail, in the US, 99% of the phone numbers have voicemail enabled by default)
4. To have a handheld app to use phone system (like VoIP app, not required since we can redirect to user's cell phone, but good to have)
5. To be able to send/receive SMS/MMS using same phone number that users use to make/receive calls
My brain heat up 😃, but no solution yet, if anyone can help, I appreciate that help, thank you!
Comment