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When viewing an email, after selecting the option to trash or archive it, the arrow navigation buttons no longer work. Therefore, your only option is to return to the email list view. The expected behavior would be to navigate to the next or previous email in the folder that the trashed/archived email was originally in. This seems like a bug since the navigation buttons are active and clickable, but nothing happens when you click on them. This is happening in v8.4.0.
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I think there's no easy fix. Maybe will be like this till the next minor release or longer. -
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I discovered a few more issues related to archiving.
A user assigned an email to me, which appeared in my All folder.- As you can see in the first screenshot, when I view the email in the list view, I'm able to archive it by selecting its checkbox and then selecting Archive from the action menu.
- In the second screenshot, you can see there's no Archive option in the dropdown selector. I'd like to be able to archive individual emails from this menu in the list view.
- The third screenshot shows that when the email is open in the main view, there's no option to archive it.
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- As you can see in the first screenshot, when I view the email in the list view, I'm able to archive it by selecting its checkbox and then selecting Archive from the action menu.
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> A user assigned an email to me
There's no email assignment feature out of the box.
EDIT. Actually, we have Assigned User (hidden by default) which I forgot about.
It's possible to Archive only emails related to the user through the "users" relationship. Such emails are considered as located in the user's Inbox. It's how it has been working with Trash and other folder. It's not an issue.
> As you can see in the first screenshot, when I view the email in the list view, I'm able to archive it by selecting its checkbox and then selecting Archive from the action menu.
Archive as a mass action is available when the All folder is selected. But it will have effect only for emails that are in the user's Inbox. The issue that it can appear like it was moved what needs to be fixed. Or maybe, we'd better remove Archive and Trash action when All is selected for simplicity.
On the screenshot you can see "View Users" action. It will show all users who have this email in their Inbox. You can check whether your User is in the list.​
Treat the "All" folder as the ability to see Inboxes of other users. You cannot move emails of other users to your folder unless an email became yours.Last edited by yuri; 10-01-2024, 07:54 PM.Comment
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I understand, but is there a way for a user to add the email to the inbox of another user? Perhaps when an email is assigned to a user, it could automatically be added to their inbox?Comment
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> Perhaps when an email is assigned to a user
It should already work that way. Just tested.Comment
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Well, the email was assigned to me but it didn't go to my inbox. I had to find it by filtering the All box by emails assigned to me. Also, when I view the Users list for the email, I'm not listed as one of the users.Comment
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How exactly it was assigned? Do you have the "Assigned User" field in the side panel in Emails?Comment
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Yes, it was assigned using that field.Comment
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Is the problem reproducible for you? If you assign another email to somebody.Comment
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