Outlook Two-Way-Sync: Meeting-Description erased

[wmek]

Hi

We use the outlook extenstion from espocrm. When i add a text to the description in espocrm, after a minute (same time as the sync webhook) the description field in espocrm is erased. New Description is not applied to the appointment in outlook.

1. EspoCRM version
   EspoCRM Version 9.1.5
   Outlook Integration 1.6.2
2. PHP 8.3.21
3. Database: MySQL Version 8.4.5

Espocrm logs

2025-06-11T13:27:02.677291111Z 172.29.0.1 - user [11/Jun/2025:13:27:02 +0000] "GET /api/v1/Meeting/68417fc3d7f5c56b7 HTTP/1.1" 200 1721 "https://ourinstance.tld/" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/136.0.0.0 Safari/537.36"
2025-06-11T13:27:02.690984015Z 172.29.0.1 - user [11/Jun/2025:13:27:02 +0000] "GET /api/v1/Meeting/68417fc3d7f5c56b7/stream?after=2025-06-11%2013%3A17%3A15&filter=&maxSize=&offset=0&orderB y=number&order=desc HTTP/1.1" 200 398 "https://ourinstance.tld/" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/136.0.0.0 Safari/537.36"
2025-06-11T13:27:02.989934580Z 172.29.0.1 - user [11/Jun/2025:13:27:02 +0000] "GET /api/v1/Meeting/68417fc3d7f5c56b7/stream?after=2025-06-11%2013%3A17%3A15&filter=&maxSize=&offset=0&orderB y=number&order=desc HTTP/1.1" 200 398 "https://ourinstance.tld/" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/136.0.0.0 Safari/537.36"

browsler console is empty

Explicit unambiguous steps for reproducing the issue. As much detail as possible.
1. Use the outlook extenstion with two way sync.
2. Go to calendar
3. Open a meeting
4. Add a text in the description field and save it.
5. Wait until the webhook for sync is executed
6. See that the field is emptied.
Recording: https://imgur.com/lxJTslu

I would expect, that the meeting description is synced.

[yuri]

Important additional steps for reproducing. The event must be created in Outlook. And then synced to Espo. After this, proceed to step 2.


Syncing descriptions is quite limited because of format incompatibilities. IIRC this behavior is kind of trade-off.

The field is not emptied, but set with the value from the outlook.