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Various settings - case processing

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  • Various settings - case processing

    Hello everybody,
    if I edit from a case and there click on answers, then the email mask appears where I can enter the answer.

    There I can also choose whether the answer should be sent via the personal email address or the group mailbox.

    I would like to set the following:
    - Sender email address: always the group mailbox
    - The field cc should always be empty, I do not want to receive a copy of the email.

    Where can I set this accordingly?

    Many Thanks!
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