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  • installation issue,

    Hi There,

    I get a blank page after the system settings step while installing.

    have below entries in error log:

    [2014-06-20 08:02:19] Espo.ERROR: Json::decode(): [] []
    [2014-06-20 08:02:54] Espo.ERROR: Uncaught exception {"exception":"[object] (Espo\\Core\\Exceptions\\Error: Language: current language [en] does not found at /home/inkif/public_html/manage/application/Espo/Core/Utils/Language.php:173)"} []

    please can someone advise the fix.

    Thanks
    Mahesh

  • #2
    It seems like you have broken the language cache. Try to delete the directory "/data/cache/application".
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    • #3
      Hi Tarasm,

      tried that, still same error.

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      • #4
        Could you check if this file exists and not empty /data/cache/application/languages/<your-language>.json (e.g. for "en" it's /data/cache/application/languages/en_US.php).
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        • #5
          Ya, file exists.

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          • #6
            Please check the permission for "data" directory. It should be 775 for directories and 664 for files.
            It's a very strange. Could you provide me an access to your EspoCRM instance (send via private message).
            Last edited by tarasm; 06-20-2014, 12:10 PM.
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            • #7
              Hi Tarasm,

              Permissions are as above.

              PM sent.

              Thanks
              Mahesh

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              • #8
                Ok, I will check it now.
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                • #9
                  Solved.

                  I reinstalled the EspoCRM and afterwards it works fine. I think, some error occurred in cache files when was the installation. It could be server error, permission or other issue.

                  Just to note, how to reinstall EspoCRM:
                  Code:
                  Go to "/data" directory and rename/remove the config.php file.
                  Cheers
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                  • #10
                    Thanks Tarasm

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                    • #11
                      still can't install. I've delete, rename and configuration file config.php. but it still can't be installed.

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                      • #12
                        It can be related with wrong persmissions. Please check the persmissions: 755 (directories) and 644 (files), "data" and "custom" - 775 and 664 respectively.Also, all files should be owned and group-owned by the webserver process.
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