Hello,
I want to know if there is a way to have EspoCRM to pick up bounces that first ended up in the Junk filter?
Problem:
Despite teaching the spam filter that bounces from our webserver should always end up in the Inbox, they end up in the spam filter. The spam filter is not monitored, as junk emails should not enter into the CRM.
When I move the bounces to inbox they are not indexed and recogized by EspoCRM. I think it is due to the fact that they got marked as read or "touched".
Question:
Is there a way to "force" EspoCRM to recognize the bounces moved to inbox?
If not, will it work when I also let it monitor the SPAM folder?
Could monitoring of a folder created for bounces solve the problem and be recognized?
Thanks
I want to know if there is a way to have EspoCRM to pick up bounces that first ended up in the Junk filter?
Problem:
Despite teaching the spam filter that bounces from our webserver should always end up in the Inbox, they end up in the spam filter. The spam filter is not monitored, as junk emails should not enter into the CRM.
When I move the bounces to inbox they are not indexed and recogized by EspoCRM. I think it is due to the fact that they got marked as read or "touched".
Question:
Is there a way to "force" EspoCRM to recognize the bounces moved to inbox?
If not, will it work when I also let it monitor the SPAM folder?
Could monitoring of a folder created for bounces solve the problem and be recognized?
Thanks
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