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Knowledge Base links and documentation

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  • Knowledge Base links and documentation

    Hello

    I think it would be useful for the knowledge base to create links: within the same article and towards other articles.

    I also think that the documentation (video) of how to use the knowledge base is needed, because I am not sure if I am using it well.

    regards

  • #2
    I think the link between articles is very good.
    We have integrated another field of keywords. This way the articles can be tagged with several keywords and the search works even better.
    peter

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    • #3
      Hi,

      You can add links to other articles in wysiwyg editor, using urls like #KnowledgeBaseArticle/view/576fc97c39716a85c

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      • #4
        It is right. I tried it but the links open in a new tab, even if the box is not checked. This happens in all fields wysiwyg.

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