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  • Imported emails are blank

    Hello,

    I have tried looking around for a solution to this but can’t find one, so I’m hoping someone on here can help.

    I have Espo monitoring a folder in my G Suite mailbox called CRM and then I just move email in to that folder when I want them imported into Espo, but with some emails (and I can’t seem to see any pattern) once it’s imported the message body will be blank. Most emails work just fine but some don’t and I just can’t work out why it is, so I’m hoping someone on here can shed some light on this and maybe suggest a fix or at least confirm if this is a bug in Espo or not. I’m running Espo on an up to date Ubuntu 16.04 server running on the Google Cloud, but I can’t really suggest any method to reproduce the issue because other than importing certain customer emails.

    The other issue I have as result of this this that once Espo has tried to import it once and I remove it Espo will not try and import it again, so is there any way to make Espo try it again?

    Any help with this would be appreciated.

    Many thanks..

  • #2
    Hello
    Did you installed MailParse?

    Comment


    • #3
      Hi tanya, thanks for your reply. The only modules I have installed are the default ones, how can I tell if MailParse is installed?

      Comment


      • #4
        "php -m" command in CLI will show if it's installed and loaded.

        https://www.espocrm.com/documentatio...mail-fetching/

        Comment


        • #5
          Ok I’m that case MailParse isn’t installed. I have been Looking for instructions on how to install it but I’m getting stuck find details about installing for php7.0. Do you have any instructions for it?

          many thanks.

          Comment


          • #6
            In the examples shown, replace "X.Y" with your app's PHP version (for example, "5.6" or "7.0"). To install this extension for multiple PHP versions, repeat the installation for each PHP version.

            Comment


            • #7
              Thanks tanya. I have tired following the instructions on the server pilot like you gave me but I am getting an error on the second line
              sudo pecl7.0-sp install --nodeps mailparse Saying pecl7.0-sp: Command not found. I have been searching for a solution to this but its not driving me nuts, any ideas why this is?

              Comment


              • #8

                I am using an application in php that requires having PECL installed. I was looking for but I can not find something clear that indicates how to do it. Does anyone know how to do it? I use Ubuntu 1...

                I've tried it a 100 times I'm really new to Ubuntu and ended with a bunch of error that I don't even understand can any one please help me?? Here is what I did: I installed PHP I installed libcurl

                Comment


                • #9
                  Thanks tanya.. After several more hours playing around with it I think I have got mailparse installed. It now showing using the phpinfo() function but it doesn't show using php -m so does that mean its not loaded properly?

                  Comment


                  • #10
                    Hi tanya.. I am still having the same problem even though mailparse is installed.. Any ideas what else could be causing this please?

                    Comment


                    • #11
                      Hello
                      Check again apache error log and espocrm log, please

                      Comment


                      • #12
                        Hi Tanya,
                        The apache log for today shows:-
                        PHP Warning: Module 'mailparse' already loaded in Unknown on line 0
                        [Mon Oct 09 06:25:04.074083 2017] [ssl:warn] [pid 1831] AH01906: zarquon.digitalelk.uk:443:0 server certificate is a CA certificate (BasicConstraints: CA == TRUE !?)
                        [Mon Oct 09 06:25:04.074178 2017] [mpm_prefork:notice] [pid 1831] AH00163: Apache/2.4.18 (Ubuntu) OpenSSL/1.0.2g configured -- resuming normal operations
                        [Mon Oct 09 06:25:04.074183 2017] [core:notice] [pid 1831] AH00094: Command line: '/usr/sbin/apache2'
                        [Mon Oct 09 16:25:12.877787 2017] [mpm_prefork:notice] [pid 1831] AH00171: Graceful restart requested, doing restart
                        [Mon Oct 09 16:25:12.985372 2017] [ssl:warn] [pid 1831] AH01906: zarquon.digitalelk.uk:443:0 server certificate is a CA certificate (BasicConstraints: CA == TRUE !?)
                        [Mon Oct 09 16:25:12.985483 2017] [mpm_prefork:notice] [pid 1831] AH00163: Apache/2.4.18 (Ubuntu) OpenSSL/1.0.2g configured -- resuming normal operations
                        [Mon Oct 09 16:25:12.985489 2017] [core:notice] [pid 1831] AH00094: Command line: '/usr/sbin/apache2'
                        [Mon Oct 09 16:25:24.301112 2017] [mpm_prefork:notice] [pid 1831] AH00171: Graceful restart requested, doing restart
                        [Mon Oct 09 16:25:24.371779 2017] [ssl:warn] [pid 1831] AH01906: zarquon.digitalelk.uk:443:0 server certificate is a CA certificate (BasicConstraints: CA == TRUE !?)
                        [Mon Oct 09 16:25:24.371892 2017] [mpm_prefork:notice] [pid 1831] AH00163: Apache/2.4.18 (Ubuntu) OpenSSL/1.0.2g configured -- resuming normal operations
                        [Mon Oct 09 16:25:24.371898 2017] [core:notice] [pid 1831] AH00094: Command line: '/usr/sbin/apache2'
                        [Mon Oct 09 16:25:29.778632 2017] [mpm_prefork:notice] [pid 1831] AH00169: caught SIGTERM, shutting down
                        [Mon Oct 09 16:25:34.191374 2017] [ssl:warn] [pid 19592] AH01906: zarquon.digitalelk.uk:443:0 server certificate is a CA certificate (BasicConstraints: CA == TRUE !?)
                        [Mon Oct 09 16:25:34.225674 2017] [ssl:warn] [pid 19594] AH01906: zarquon.digitalelk.uk:443:0 server certificate is a CA certificate (BasicConstraints: CA == TRUE !?)
                        [Mon Oct 09 16:25:34.229396 2017] [mpm_prefork:notice] [pid 19594] AH00163: Apache/2.4.18 (Ubuntu) OpenSSL/1.0.2g configured -- resuming normal operations
                        [Mon Oct 09 16:25:34.229420 2017] [core:notice] [pid 19594] AH00094: Command line: '/usr/sbin/apache2'

                        As you can see I restarted apache a few times, the espocrm log for today shows:-
                        [2017-10-09 15:20:02] Espo.WARNING: E_WARNING: Declaration of Espo\Modules\Advanced\Core\Google\Clients\Contacts :roductPing() should be compatible with Espo\Modules\Advanced\Core\Google\Clients\Google:roductPing($url = NULL) {"code":2,"message":"Declaration of Espo\\Modules\\Advanced\\Core\\Google\\Clients\\Co ntacts:roductPing() should be compatible with Espo\\Modules\\Advanced\\Core\\Google\\Clients\\Go ogle:roductPing($url = NULL)","file":"/var/www/html/crm/application/Espo/Modules/Advanced/Core/Google/Clients/Contacts.php","line":204,"context":{"file":"/var/www/html/crm/vendor/composer/../../application/Espo/Modules/Advanced/Core/Google/Clients/Contacts.php"}} []

                        This is repeated in the espocrm log every 10 minues and apart from this there is nothing else in the espocrm log for today and I have been having the same issue today with emails being imported blank.

                        Many thanks

                        Comment


                        • #13
                          The first row - http://www.somacon.com/p520.php
                          The last one - It's only warning and it is not related with blank emails...(will be fixed)

                          Comment


                          • #14
                            Hi Tanya,

                            I have solved the mailparse already loaded issue, I just had it referenced in two config files so that error doesn't show up any more. But I'm still having the blank email issue, what else could it be?

                            Comment


                            • #15
                              Are the new imported emails empty or old?

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