E-Mail synchronization not working - no import

[peterberlin]

hello,

Job "Check Personal Email Accounts" is failed.
Emails are not imported.
in Espo error Log:
[2016-04-04 00:00:01] Espo.NOTICE: E_NOTICE: Undefined index: REQUEST_METHOD {"code":8,"message":"Undefined index: REQUEST_METHOD","file":"/var/www/html/crm/vendor/slim/slim/Slim/Environment.php","line":124} [] [2016-04-04 00:00:01] Espo.NOTICE: E_NOTICE: Undefined index: REMOTE_ADDR {"code":8,"message":"Undefined index: REMOTE_ADDR","file":"/var/www/html/crm/vendor/slim/slim/Slim/Environment.php","line":127} [] [2016-04-04 00:00:01] Espo.NOTICE: E_NOTICE: Undefined index: REQUEST_URI {"code":8,"message":"Undefined index: REQUEST_URI","file":"/var/www/html/crm/vendor/slim/slim/Slim/Environment.php","line":131} [] [2016-04-04 00:00:01] Espo.NOTICE: E_NOTICE: Undefined index: SERVER_NAME {"code":8,"message":"Undefined index: SERVER_NAME","file":"/var/www/html/crm/vendor/slim/slim/Slim/Environment.php","line":151} [] [2016-04-04 00:00:01] Espo.NOTICE: E_NOTICE: Undefined index: SERVER_PORT {"code":8,"message":"Undefined index: SERVER_PORT","file":"/var/www/html/crm/vendor/slim/slim/Slim/Environment.php","line":154} [] peter

[yuri]

Hi,

Unfortunatelly these log messages not related to your issue.

[peterberlin]

Where can we find?

[peterberlin]

We have solved the problem and look for the cause.

[pedro]

HI Guys, I'm having same issue = no emails are imported at all.
I did double checked and cron jobs are set as instructed in my server (cpanel server) and checked the log for erros and nothing is wrong.
I see not error messages at all but, as the same, no emails are fetched at all.

Can someone give a basic headline on what should I check?

[yuri]

Administration > Scheduled Jobs > Check Personal Emails.
Is ther anything in log?

[pedro]

Hi Yuri. "Sdrastvuitie"!

No, nothing wrong, see enclosed image.

[pedro]

Yury, I checked error log and it shows some errors, as below:

[16-May-2016 17:17:57 America/Denver] PHP Warning: Module 'http' already loaded in Unknown on line 0
[16-May-2016 17:17:57 America/Denver] PHP Warning: Module 'magickwand' already loaded in Unknown on line 0
[16-May-2016 17:17:57 America/Denver] PHP Warning: Module 'mailparse' already loaded in Unknown on line 0
[16-May-2016 17:17:57 America/Denver] PHP Warning: Module 'OAuth' already loaded in Unknown on line 0
[16-May-2016 17:17:57 America/Denver] PHP Warning: Module 'oci8' already loaded in Unknown on line 0
[16-May-2016 17:17:57 America/Denver] PHP Warning: Module 'uploadprogress' already loaded in Unknown on line 0
[16-May-2016 17:17:57 America/Denver] PHP Warning: Module 'ionCube Loader' already loaded in Unknown on line 0

How can I solve these? believe emails not fetching due to these errors.

[yuri]

I don't think so.

[pedro]

So, Yuri, I have set the Cron Jobs properly; being in my server ( Hostmonster ) and my e-mails never have been downloaded; I have already inserted group accounts and personal accounts. The system sends e-mails successfully but never fetched one single e-mail.
Is there any checklist that you may send me in order to fix the email issue?
I'm really looking forward to upgrade to advanced module, but need the system working properly before it.
Would you please assist? I can even give you the access to my server and installation folder, create a user for you in the system to check all parameters, etc.
I'm using the system in production already but no means to fetch emails which I believe wil be a tremendous assistance to my daily work, connecting contacts to its related e-mails, create contacts from emails, etc.
I truly thank you for any further help on this matter.

[hi-ko]

I had the same issue. No output in the logs - even in debug mode.There where entries in the job table with no scheduled_job_id
after deleting all entries in the job and scheduled_job_log_record table the imports works again.

[tanya]

Possible you had a job with some Fatal Error (check apache log) and status of job was Running