Special signs in Emails

[Jacobite]

greetings,

we have a problem with the email importer.

emails with special characters... in germany eg ö, ä, ü, ß etc get cut in the email text.

UPDATE:
this may be a hint... the e-mails had the following charset

Content-type: text/plain; charset=ISO-8859-1

[Jacobite]

Made another test and send an email with google mail and utf8 charset... there was no problem after importing the email

[Jacobite]

possible solution

I changed the order of the functions in the Importer.php and now a test-email with ISO-8859 charset was correctly imported with espo 2.9.2

if (isset($part->contentTransferEncoding)) {
    $cteHeader = $part->getHeader('Content-Transfer-Encoding');
    if ($cteHeader->getTransferEncoding() == 'quoted-printable') {
        $content = quoted_printable_decode($content);
    }
}

if ($charset !== 'UTF-8') {
    $content = mb_convert_encoding($content, 'UTF-8', $charset);
} 

[yuri]

Cool. Thank you. I will look.

This issue on github: https://github.com/espocrm/espocrm/issues/36

[yuri]

Hi Jacobite

Does your fix work w/o problems? I want to add your fix but need to make sure all is ok.

Thanks

[Jacobite]

the most mails are now imported completly.

but at recent test we had 2 problems:
1) latest mails from a co-worker are only imported without mailbody.
his emails are iso charset and multipart with text and html. in the databse the entry has ishtml = 0
i'm not shure where the problem is... when i write the same mail there is no problem. (text only) also this morning he had no problem too.

2) furthermore there was a problem with an txt attachement. the importer set the txt attachement as mailbody and drop the txt file

btw
today we brought the advanced pack to support your work. keep on!

[yuri]

Thank you!

Item 2 is fixed in https://github.com/espocrm/espocrm/c...b54571638386c0

Regarding Item 1 i'm not sure. Maybe this commit will solve the problem.

[Jacobite]

problem 2 is fixed with the submit... problem 1 unfortunately not.

maybe i could send you the mail sourcecode for analyze or send the mail to a address from your development environment?
when i forwoard the email from googlemail or send the same text with my business email there is no problem.